At such times, reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Product Substitution Policy Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. For complete information please see our Returns Policy. We try to make the return process as easy as possible. Non-defective or damaged product in unopened original packaging (subject to re-stocking fee).The product you bought was defective or damaged.We will send you a replacement or money back in the following cases: Our OEM and Compatible products are covered by 30-Days money back program. These cartridges are designed to meet or in some cases even exceed the standards set by the OEM in terms of performance, print quality and page yield. What is a Compatible Product? A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). After that, you must contact the OEM company directly. We will handle all warranty issues within the first 30 days of receiving the product. That warranty will vary depending on which brand you are purchasing, and we recommend that you visit the OEM website for exact specifications. If the coating of the rollers is coming off it is pretty easy to see as the roller coating is missing from the rollers and is found throughout the back of the machine near the fusing assembly.All OEM product comes with a warranty direct from the manufacturer. You open the back door and the fusing assembly is right there. When I’ve seen this happen it has been pretty easy to troubleshoot. Also, customers will say the paper is wrinkled, indented, or embossed.ģ. When this happens you will get creases in the paper as it gets pressed together unevenly. Creased or wrinkled paper – Just like above, the outer coating of the rollers are coming apart. If the outer coating is coming apart then you will have parts of the print that is not getting properly fused and will lead to blurred or smeared print.Ģ. Heat and pressure bond the toner to the paper in the fuser. This can lead to smeared or blurred print as the paper feeds through the fuser. Blurred or Smeared Print – The coating on the rollers have been falling apart on these fusing assemblies. Here a step by step troubleshoot guide with great graphics of your printer.īrother 9130, 9330, 9340 Smeared Print or Creased Paper Diagnostic Tipsġ. I would have to inspect the printer hardware to give my opinion on which part needs to be replace.
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